Our Commitment
Every animal we sell represents our breeding program and our reputation. While deposits are intended to reserve an animal and remove it from availability, we believe in treating our customers fairly when unexpected situations occur.
Deposit Policy
Deposits are generally non-refundable. By placing a deposit, the buyer agrees to reserve the selected animal and understands that it will no longer be marketed to other potential buyers.
Refund Exceptions
A full deposit refund will be provided in the following circumstances:
- The animal does not successfully pass its Breeding Soundness Examination (BSE)
- The animal becomes injured prior to pickup or delivery
- The animal becomes seriously ill prior to pickup or delivery
- The animal dies before possession is transferred
- Weisgerber Brothers Simmental is unable to fulfill the sale
In these situations, buyers may also choose to transfer their deposit toward another available animal rather than receiving a refund.
Buyer Cancellations
If a buyer decides to cancel after reserving an animal for reasons unrelated to the health or availability of the animal, deposits may be forfeited.
Any exceptions to this policy are made solely at the discretion of Weisgerber Brothers Simmental. If you need to cancel, please contact us as early as possible — the sooner we know, the better positioned we are to find a fair resolution.
After Pickup or Delivery
Once an animal has left our care — either picked up by the buyer or delivered to their property — the sale is considered complete. Refunds are not offered for change of mind after an animal has been received.
If you believe there was a material misrepresentation of an animal, contact us immediately. We take those concerns seriously and will work with you to reach a fair resolution. See our Service Guarantee for details.
Force Majeure
Neither party shall be held responsible for delays or failure to complete the sale resulting from circumstances beyond reasonable control, including but not limited to:
- Natural disasters
- Severe weather
- Disease outbreaks
- Government restrictions
- Transportation disruptions
Should these situations occur, both parties will work together in good faith to determine an appropriate solution.
How to Request a Refund or Cancellation
Contact us directly by phone or message. A phone call is always the fastest path to a resolution — we do not have a formal ticketing system.
